Frequently Asked Questions

Coronavirus – updated 23/03/20

The health and wellbeing of our holiday home owners, guests and employees is our top priority and we are closely monitoring the latest Government advice and situation relating to Coronavirus.

We understand that these are uncertain times and in a bid to answer as many questions as possible, have provided the FAQs below. 

We politely ask that you refrain from contacting our reception teams or us via Facebook as we are experiencing extremely high volumes of enquiries at this time.

Please see the section most relevant to you below.

I am a holiday home owner, is my holiday park open?

Further to our last communication issued on 18/03/20 and the very latest Government advice, our Elie, St Andrews and St Monans Holiday Parks will temporarily close on Wednesday 25th March at 5pm until further notice

Please rest assured that the electricity supply to your holiday home will remain switched on.

We appreciate that this is disappointing news but as a responsible leisure business, our top priority is the health and wellbeing of our owners, guests and employees.

Self-isolation on-park is not permitted.

We will continue to keep you informed via email and this FAQs section during this period of unprecedented challenges.

For now, we politely ask that you refrain from contacting our reception teams or us via Facebook as we are experiencing extremely high volumes of enquiries at this time and are prioritisng those holiday guests with arrivals over the next few weeks.

Your patience and understanding during this unprecedented time is appreciated.

I have a holiday booked – what will happen if the holiday parks and cottages are still closed because of Coronavirus?

As detailed in section 7 of our booking terms and conditions, if we are unable to provide the holiday that you have booked and we cancel before the holiday is due to start, we will provide a full refund.

I have a seasonal touring pitch booked, is my holiday park open?

Further to our last communication issued on 18/03/20 and the very latest Government advice, our Elie, St Andrews and St Monans Holiday Parks will temporarily close on Wednesday 25th March at 5pm until further noticeThe health and wellbeing of our guests, owners and employees is our top priority and we are closely monitoring the latest Government advice and situation relating to Coronavirus.

We understand that these are uncertain times and as such, please telephone your park reception for a pro-rata'd refund (for the period up to Friday 1st May). Please rest assured that you can keep your caravan on-park at this time at no additional cost.

Your patience and understanding during this unprecedented time is appreciated.

I have booked a holiday and am due to arrive on, or after Friday 1st May 2020, what does this mean for me?

Lodges, Holiday Homes, Cottages Tourers & Tents

We are closely monitoring the situation and any further updates will be provided here in due course. 

Your patience and understanding during this unprecedented time is appreciated.

I have booked a holiday and am due to arrive on, or before Thursday 30th April 2020, what does this mean for me?

Lodges, Holiday Homes, Cottages, Tourers and Tents
Further to our last communication issued on 18/03/20 and the very latest Government advice, our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo will temporarily close on Wednesday 25th March at 5pm until further notice.

We appreciate that this is disappointing news but as a responsible leisure business, our top priority is the health and wellbeing of our owners, guests and employees.

We will continue to keep you informed via email and this FAQs section during this period of unprecedented challenges.

For now, we politely ask that you refrain from contacting our reception teams or us via Facebook as we are experiencing extremely high volumes of enquiries at this time and are prioritisng those holiday guests with arrivals over the next few weeks.

If you have a holiday booked for an arrival before Thursday 30th April 2020, we will automatically process a refund to you asap (please allow 14 days to receive this). You do not need to contact us to receive this refund.

Your patience and understanding during this unprecedented time is appreciated.