Frequently Asked Questions

Coronavirus – updated 22/05/20

The health and wellbeing of our holiday home owners, guests and employees is our top priority and we are closely monitoring the latest Government advice and situation relating to Coronavirus.

We understand that these are uncertain times and in a bid to answer as many questions as possible, have provided the FAQs below. 

We politely ask that you refrain from contacting our reception teams or us via Facebook as we are experiencing extremely high volumes of enquiries at this time.

Please see the section most relevant to you below.

I am a holiday home owner, is my holiday park open?

We appreciate your understanding and patience during what has been an extremely uncertain and difficult time for us all.

At present, we are still yet to receive clarity from the Scottish Government as to when our Parks can re-open. However, to alleviate any further uncertainty and in a bid to give you peace of mind, we have made a number of decisions in advance of any formal announcement on when the Parks can open.

2020 Pitch Fees
Pitch Fees for the 2020 season will be 50% of your annual pitch fee invoice.

I have paid the first instalment
This means that if you have paid the first instalment your account will be credited with the second instalment and you will not need to pay anything further this season in relation to pitch fees for the 2020 season.

I have paid the 2020 Pitch Fee invoice in full
The second instalment of your payment will be credited to your account and applied to the 2021 pitch fee invoice. In addition, a 5% reduction on the 2021 pitch fee invoice will be added to your account.

2021 Pitch Fees
The 2021 Pitch Fee will show no increase over the full 2020 Pitch Fee invoice.

Tenure
You will be given an extension of 1 year on top of your existing tenure. So, if you were due to leave the Park at the end of the 2021 season, your tenure will now extend to the end of the 2022 season.

Park Maintenance
Whilst we have had to furlough a significant number of our team, we have retained a small crew who are performing regular Park inspections in addition to maintaining the upkeep of the Parks. The electricity supply to your holiday home will remain switched on.

We still hope to be able to welcome you back very soon, but until we have the green light from the Scottish Government, please do not travel to the Parks. We very much look forward to seeing you all again soon.

We will continue to keep you informed via email and the FAQs section on our website during this period of unprecedented challenges.

Your patience and understanding during this time is appreciated.

I have a holiday booked – what will happen if the holiday parks and cottages are still closed because of Coronavirus?

As detailed in section 7 of our booking terms and conditions, if we are unable to provide the holiday that you have booked and we cancel before the holiday is due to start, we will provide a full refund.

I have a seasonal touring pitch booked, is my holiday park open?

We appreciate your understanding and patience during what has been an extremely uncertain and difficult time for us all.

To alleviate any further uncertainty we have now made the difficult, but considered decision, that we will not be in a position to facilitate the provision of our touring and tent pitches for the remainder of the 2020 season.

This means that a full refund of your seasonal touring pitch balance will be processed once the parks re-open. Please do not attempt to collect your caravan whilst the Parks are closed.

In the meantime, please rest assured that we continue to conduct regular security checks and maintenance patrols of the Parks.

On behalf of Abbeyford Leisure, we hope that you all stay safe and we will be in touch about the details of the 2021 season nearer the time.

Your patience and understanding during this time is appreciated.

I have booked a Lodge, Holiday Home or Cottage and am arriving on, or after Friday 3rd July 2020, what does this mean for me?

Lodge, Holiday Home and Cottage Holidays.

We are closely monitoring the situation and any further updates will be provided here in due course. 

For now, we politely ask that you refrain from contacting our reception teams or us via Facebook as we are experiencing extremely high volumes of enquiries at this time and are prioritising those holiday guests with arrivals over the next few weeks. 

Your patience and understanding during this time is appreciated.

I have booked a Tourer or Tent holiday and am due to arrive between now and the 1st November, what does this mean for me?

We appreciate your understanding and patience during what has been an extremely uncertain and difficult time for us all.

To alleviate any further uncertainty we have now made the difficult, but considered decision, that we will not be in a position to facilitate the provision of our touring and tent pitches for the remainder of the 2020 season.

We will automatically process a refund for you asap (please allow up to 28 days from the start date of your holiday to receive this). You do not need to contact us to receive this refund.

On behalf of Abbeyford Leisure, we hope that you all stay safe and we will be in touch about the details of the 2021 season nearer the time.

Your patience and understanding during this time is appreciated.

I have booked a holiday and am due to arrive on, or before Thursday 2nd July 2020, what does this mean for me?

Lodges, Holiday Homes, Cottages, Tourers and Tents.

Further to the very latest guidance from the Scottish Government, our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo remain closed until further notice.

If you have a holiday booked for an arrival on/before Thursday 2nd July 2020, we will automatically process a refund to you asap (please allow up to 28 days from the start date of your holiday to receive this). You do not need to contact us to receive this refund.

For now, we politely ask that you refrain from contacting our reception teams or us via Facebook as we are experiencing extremely high volumes of enquiries at this time and are prioritising those holiday guests with arrivals over the next few weeks.

Your patience and understanding during this time is appreciated.