Abbeyford Leisure puts customers first and is awarded WorldHost Recognised Business status

Abbeyford Leisure puts customers first and is awarded WorldHost Recognised Business status

Abbeyford Leisure has become the latest organisation in Scotland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a suite of world-class customer service training programmes that have already been used to train over 10% of Scotland’s tourism workforce.

On receiving the recognition, Kevan Lodge, Sales Director for Abbeyford Leisure commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote our holiday parks as a friendly and welcoming tourist destination.”

Abbeyford Leisure’s recognition will count towards Fife’s campaign to become a WorldHost Recognised Destination, awarded to areas where 25% of businesses are WorldHost Recognised.

Through the WorldHost Regional Destination Initiative - a national campaign being spearheaded by performance and talent management consultancy, People 1st - four cities, over 70 towns and two set of islands across 12 Scottish regions will use the training to achieve WorldHost Recognised Business and Destination status by the end of 2017.

The initiative aims build on the legacy of world-class events like the 2014 Commonwealth Games and Ryder Cup, and transform customer service standards across Scotland’s visitor economy.