Frequently Asked Questions

Contact Reception

Our holiday park receptions are currently open as follows:

Elie Holiday Park
Daily 9am - 5pm
01333 330 283
elie@abbeyford.com

St Andrews Holiday Park
Daily 9am - 5pm (until 6pm on Mon & Fri)
01334 474 250
standrews@abbeyford.com

St Monans Holiday Park
Daily 9am - 5pm
(reception closed on Wed/Thu - please contact Elie Holiday Park)

01333 730 778
stmonans@abbeyford.com

Owners

Please remember to arrange the winterisation (drain down) of your holiday home. If you have not already been contacted by one of our approved plumbing contractors detailed below, we advise that you make contact as soon as possible to secure your winterisation dates: 


Please ensure that park reception have a key on file for contractor access.

In general, contractors will winterise your holiday home on, or just after your leaving date, and will reconnect the water system and conduct a test for your return date in the new season. This will ensure that the water is drained from all of the pipes and that the appropriate level of antifreeze is used in the central heating system to protect from the frost.

We do not recommend carrying out the drain down procedure yourself as you will be responsible for any burst water pipes, damages to your boiler and any subsequent related damages. Any damages caused by self winterisation could invalidate your Landlord’s Gas Safety Inspection Certificate and any outstanding warranty.

Further advice can be found within our Owner's Guide.

Our Elie, St Andrews and St Monans Holiday Parks re-open at 9am on 1st March and close at 4pm on 30th November for owners.

IMPORTANT NOTICE

We are currently experiencing delays in the delivery of gas bottles from our key supplier, Calor Gas, which, unfortunately is out of our control. This national problem is affecting all UK gas bottle suppliers (not just Calor), business customers such as holiday parks and ultimately owners of holiday home caravans. As such - and as Calor are unable to meet our normal demand - we politely request that you only place an order with reception when your holiday home is running on the last bottle of gas. To best manage demand on our parks, we reserve the right not to deliver gas if a holiday home has more than one full bottle. We do also ask that all owners minimise gas use during this challenging time. Please rest assured that we are in continued dialogue with Calor to maintain deliveries wherever possible and are also exploring gas bottle deliveries with alternative suppliers. Thank you for your understanding.

Read Calor Statement

Elie and St Andrews Holiday Parks
To order gas, please phone your park reception (please note likely delays as detailed above).

St Monans Holiday Park
To order gas, please phone Gray & Pringle on 01333 310 508 (please note likely delays as detailed above).

Upgrading your holiday home is an exciting time and you'll no doubt have lots of questions. This short, informative video will help answer those questions and will explain what you can expect to happen at each stage.

Holidays General

Before you arrive, please take time to familiarise yourself with our contactless check-in process by following the links on your e-booking confirmation sent to your email address at the time of booking. Your e-booking confirmation also details your key code (required for most holidays). Please also check junk, clutter and spam folders.

You can also find Contactless Check-in details for holiday parks on these links:

Elie Holiday Park

St Andrews Holiday Park

St Monans Holiday Park

Cottages, lodges and holiday homes

Your accommodation will be ready from 4pm on your arrival day (or from 1pm if early check-in has been purchased). All guests are more than welcome to arrive earlier to enjoy the on-park facilities^.

Touring and tent pitches

Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am. 

^Where applicable.

You can cancel your holiday and receive a full refund up to 30 days before your arrival. Please see our Terms and Conditions. Holidays cancelled less than 29 days are not eligible for a refund, so we do advise that you have adequate insurance cover in place to give you extra peace of mind. 

We've teamed up specialist broker Global Travel Insurance Services Ltd to offer you low cost holiday cancellation insurance based on the value of your holiday booking.

View insurance cover

Request a quote today

Global Travel Insurance

Abbeyford Caravan Company (Scotland) Ltd is an Introducer Appointed Representative of Global Travel Insurance Services Ltd who is authorised and regulated by the Financial Conduct Authority (firm reference 305686) being permitted to advise and arrange general insurance contracts. Our status can be checked on the Financial Conduct Authority Register by visiting www.fca.org.uk or calling 0845 606 9966.

Our 2023 holidays are scheduled to be released around November 2022. Sign-up to receive our e-newsletter and we'll send you an email when bookings are open.

Touring Caravan & Tent Holidays

Our washblocks are open. Some washblocks require a key or key code access. Please see your e-booking confirmation for details of this and Contactless Check-in

We politely request that all tourer and tent guests observe our barbecue guidelines when on-park. Please click here for details. Lodge and holiday home guests are not permitted to use barbecues.

Restaurants, Bars, Café and Takeaway

St Andrews Holiday Park

The Braes Bar & Restaurant 

  • Fri & Sat: 9am - 1am (limited food menu served until 8pm)
  • Sun & Mon: 9am – 11pm (limited food menu served until 8pm)
  • Tue, Wed & Thu: 9am – 11pm (limited food menu until 3.45pm)

Papa John's Pizza (Takeaway only)

  • Daily 12 noon - 10pm
  • Free delivery to your holiday home* or collect
  • Order via the Papa John's App

Elie Holiday Park

Ruddons Bar 

  • Mon - Thu 11am - 11pm
  • Fri & Sat 11am - 1am
  • Sun 12 noon - 11pm


  • Sun - Thu 9am - 9pm
  • Fri & Sat - 9am - 10pm

The Kincraig View Restaurant 

  • Fri - Mon 9am - 9pm 
  • Closed Tue & Wed (The Mirador Café is open daily)
  • Thu 12 noon - 9pm
  • Pre-booking is advised for evening meals - please call 01333 331 166

 

*Minimum order value for Papa John's Pizza delivery is £14.99.

Sky Sports | BT Sport | Premier Sports

You can watch big screen sport in Ruddons Bar at Elie Holiday Park and in The Braes Bar & Restaurant at St Andrews Holiday Park. There is weekend entertainment at Elie and St Andrews Holiday Parks.

Dogs

Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.

Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £35 per holiday, per dog applies. Please see booking terms & conditions.

Well behaved dogs are welcome in our bars, café and restaurants.