Frequently Asked Questions

Coronavirus

The health and wellbeing of our holiday home owners, guests and employees is always our top priority and we are closely monitoring the latest Government advice and situation relating to Coronavirus.

We understand that these are uncertain times and in a bid to answer as many questions as possible, have provided the FAQs below. 

Please see the section most relevant to you below.

Contact Reception

Our holiday park receptions are open 9am - 5pm Mon - Fri until Thursday 9th December and re-open on Wednesday 5th January:

Elie Holiday Park
Mon - Fri 9am - 5pm
01333 330 283
elie@abbeyford.com

St Andrews Holiday Park
Mon - Fri 9am - 5pm
01334 474 250
standrews@abbeyford.com

St Monans Holiday Park
Mon - Fri 9am - 5pm
01333 730 778
stmonans@abbeyford.com

Test and Protect (Track and Trace)

As part of the Scottish Government's Test & Protect initiative we require that you scan the QR code relevant to your holiday park using your phone camera when you arrive on-park. You will then need to complete a short online form. This needs to be done for every member of your group aged 12+. Each time you leave the park please 'check-out' and 'check-in' when you return using this QR code. If you are unable to scan the QR code, please visit the web address detailed on each QR code poster detailed below:

QR code poster for Elie Holiday Park

QR code poster for St Andrews Holiday Park

QR poster for St Monans Holiday Park

These QR codes are also available to scan on the park maps located by park reception.

If you're a holiday home owner, we also advise that you print the poster relevant to your holiday park and display it inside your holiday home.

View Test & Protect Privacy Policy.

Owners

Pleaes remember to arrange the winterisation (drain down) of your holiday home. If you have not already been contacted by one of our approved plumbing contractors detailed below, we advise that you make contact as soon as possible to secure your winterisation dates: 


Please ensure that park reception have a key on file for contractor access.

In general, contractors will winterise your holiday home on, or just after your leaving date, and will reconnect the water system and conduct a test for your return date in the new season. This will ensure that the water is drained from all of the pipes and that the appropriate level of antifreeze is used in the central heating system to protect from the frost.

We do not recommend carrying out the drain down procedure yourself as you will be responsible for any burst water pipes, damages to your boiler and any subsequent related damages. Any damages caused by self winterisation could invalidate your Landlord’s Gas Safety Inspection Certificate and any outstanding warranty.

Further advice can be found within our Owner's Guide.

Our Elie, St Andrews and St Monans Holiday Parks close at 4pm on 30th November for owners, and re-open at 9am on 1st March.

Holidays General

Our 2022 holidays are now available to book online at abbeyford.com.

For your health and wellbeing, we are now operating Contactless Check-in for all holiday guests. Before you arrive, please take time to familiarise yourself with our new contactless check-in process by following the links on your e-booking confirmation sent to your email address at the time of booking. Your e-booking confirmation also details your key code (required for most holidays). Please also check junk, clutter and spam folders.

You can also find Contactless Check-in details for holiday parks on these links:

Elie Holiday Park

St Andrews Holiday Park

St Monans Holiday Park

Cottages, lodges and holiday homes

Your accommodation will be ready from 4pm on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities^.

Touring and tent pitches

Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am. 

^Where applicable.

Holiday prices include VAT at the prevailing rate. The temporary reduction in VAT to 5% has been implemented to primarily support those businesses particularly impacted by the Coronavirus pandemic within the Leisure, Tourism and Hospitality sectors. This support is vital to businesses like Abbeyford Leisure and as a result, the reduction will not be passed on to customers.

Touring Caravan & Tent Holidays

Our washblocks are now closed and will re-open for the 2022 season. Please avoid using the facilities at busy times and observe social distancing measures. 

Some washblocks require a key or key code access. Please see your e-booking confirmation for details of this and Contactless Check-in

We politely request that all tourer and tent guests observe our barbecue guidelines when on-park. Please click here for details. Lodge and holiday home guests are not permitted to use barbecues.

Dogs

Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.

Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £35 per holiday, per dog applies. Please see booking terms & conditions.

Well behaved dogs are welcome in our Kincraig View Restaurant at Elie Holiday Park and at The Braes Bar & Restaurant at St Andrews Holiday Park.

We're Good To Go!

We're Good To GoWe’re Good To Go” is the official UK mark to signal that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.