Frequently Asked Questions

Coronavirus

The health and wellbeing of our holiday home owners, guests and employees is our top priority and we are closely monitoring the latest Government advice and situation relating to Coronavirus.

We understand that these are uncertain times and in a bid to answer as many questions as possible, have provided the FAQs below. 

Please see the section most relevant to you below.

Contact Reception

Further to the latest Government restrictions our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo will remain closed until further notice – please do not travel to the holiday parks.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email – your patience is appreciated.

Test and Protect (Track and Trace)^

As part of Government guidance, we require that you email your park with the following details every time either you, your family, friends or guests visit the park or your holiday home:

  • Your pitch number
  • Name and contact details of each occupant
  • Arrival date


Please also email your park once you have departed.

Park email addresses:


Thank you and we look forward to seeing you soon.

^This data is for Test and Protect (Track and Trace) purposes only and will not be used for marketing communications.

Owners

When you first arrive back at your park, it is essential that you run the water through all taps (hot and cold taps) and showers before use for at least 5 minutes to flush through the water supply in your holiday home. In addition, close all toilet lids and flush. Doing this will draw treated water through the water system to sanitise the pipes in your home. Please do not use bleach or a chlorine based product to clean showerheads as this will counter act against the water treatment.

Please do not sublet your holiday home until you have done this and have adequately prepared your holiday home for guests.

Elie and St Andrews Holiday Parks
To order gas, please phone your park reception by 1.30pm for same day delivery. Requests received after 1.30pm will be delivered the next day.

St Monans Holiday Park
To order gas, please phone Gray & Pringle on 01333 310 508 by 11am for same day delivery. Requests received after 11am will be delivered the next day (closed Sundays).

Holidays

Holidays for 2021 are now available to book online. 

For your health and wellbeing, we are now operating Contactless Check-in for all holiday guests. Before you arrive, please take time to familiarise yourself with our new contactless check-in process by following the links on your e-booking confirmation sent to your email address. Please also check junk, clutter and spam folders.

With our Abbeyford Assure Refund Guarantee you can book your 2021 holiday with complete confidence knowing that, for whatever reason, you can cancel your holiday for free up to 48 hours before you arrive.

You may cancel your holiday at any time up to 48 hours before 4pm (or 12 noon for tourers and tents) on your arrival date and receive a full refund. Alternatively, you can move your holiday to earlier/later in the season and pay any difference. Cancellation notice will be taken on the date and time that it is received by us in writing (please email the relevant holiday park).

See full terms and conditions for Holidays on the footer below.

Cottages, lodges and holiday homes

Your accommodation will be ready from 4pm on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities^.

Touring and tent pitches

Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am. 

^Where applicable.

Tourer and tent wash blocks will be available for use throughout your stay. Please see your e-booking confirmation for details of Contactless Check-in and key code access (where required). Please observe the latest social distancing measures when using the wash block.

We politely request that all tourer and tent guests observe our barbecue guidelines when on-park. Please click here for details. Lodge and holiday home guests are not permitted to use barbecues.

Holiday prices include VAT at the prevailing rate. The temporary reduction in VAT to 5% has been implemented to primarily support those businesses particularly impacted by the Coronavirus pandemic within the Leisure, Tourism and Hospitality sectors. This support is vital to businesses like Abbeyford Leisure and as a result, the reduction will not be passed on to customers.

Restaurants, Bars, Café and Takeaway

Further to the latest Government restrictions our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo will remain closed until further notice – please do not travel to the holiday parks.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email – your patience is appreciated.

Our café, bars and restaurants are now closed until the 2021 season begins. The Papa John's Pizza takeaway at St Andrews Holiday Park remains open.

Papa John's Pizza (St Andrews Holiday Park)

• Open 7 days a week
• 11am - 11pm
Collections and deliveries

Dogs

Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.

Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £30 per holiday, per dog applies. Please see booking terms & conditions.

We're Good To Go!

We're Good To GoWe’re Good To Go” is the official UK mark to signal that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.