Frequently Asked Questions

Coronavirus

The health and wellbeing of our holiday home owners, guests and employees is our top priority and we are closely monitoring the latest Government advice and situation relating to Coronavirus.

We understand that these are uncertain times and in a bid to answer as many questions as possible, have provided the FAQs below. 

Please see the section most relevant to you below.

Contact Reception

Our holiday park receptions are open as follows:

Elie Holiday Park
Daily 9am - 5pm (until 6pm on Mon & Fri)
01333 330 283
elie@abbeyford.com

St Andrews Holiday Park
Daily 10am - 4pm (until 5pm on Mon, Fri & Sat)
01334 474 250
standrews@abbeyford.com

St Monans Holiday Park
9am - 5pm (Tue, Sat & Sun)
9am - 6pm (Mon & Fri)
Closed (Wed & Thu)
01333 730 778
stmonans@abbeyford.com

Test and Protect (Track and Trace)

As part of the Scottish Government's Test & Protect initiative we require that you scan the QR code relevant to your holiday park using your phone camera when you arrive on-park. You will then need to complete a short online form. This needs to be done for every member of your group aged 12+. Each time you leave the park please 'check-out' and 'check-in' when you return using this QR code. If you are unable to scan the QR code, please visit the web address detailed on each QR code poster detailed below:

QR code poster for Elie Holiday Park

QR code poster for St Andrews Holiday Park

QR poster for St Monans Holiday Park

These QR codes are also available to scan on the park maps located by park reception.

If you're a holiday home owner, we also advise that you print the poster relevant to your holiday park and display it inside your holiday home.

View Test & Protect Privacy Policy.

Owners

Your holiday park is now open. 

Pitch Fee Rebate
In line with clause 22.12 of the Terms & Conditions of Ownership & Park Rules, a credit will be allocated to your account*. We will then issue an up-to-date statement to you (via post) detailing the reduced balance of your second pitch fee instalment which, as previosuly advised, will need to be paid by 30th April 2021.

If you have already paid your pitch fees in full, the credit will be attributed to your 2022 pitch fee.

Health & Wellbeing

Your health and wellbeing remains our top priority and therefore we ask that everyone visiting the parks observes the latest Government guidance in relation to social distancing.

We very much look forward to welcoming you back soon. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Applicable to owners that are up-to-date with pitch fee payments.

When you first arrive back at your park, it is essential that you run the water through all taps (hot and cold taps) and showers before use for at least 5 minutes to flush through the water supply in your holiday home. In addition, close all toilet lids and flush. Doing this will draw treated water through the water system to sanitise the pipes in your home. Please do not use bleach or a chlorine based product to clean showerheads as this will counter act against the water treatment.

Preparing your holiday home - video

Please do not sublet your holiday home until you have done this and have adequately prepared your holiday home for guests.

IMPORTANT NOTICE

We are currently experiencing delays in the delivery of gas bottles from our key supplier, Calor Gas, which, unfortunately is out of our control. This national problem is affecting all UK gas bottle suppliers (not just Calor), business customers such as holiday parks and ultimately owners of holiday home caravans. As such - and as Calor are unable to meet our normal demand - we politely request that you only place an order with reception when your holiday home is running on the last bottle of gas. To best manage demand on our parks, we reserve the right not to deliver gas if a holiday home has more than one full bottle. We do also ask that all owners minimise gas use during this challenging time. Please rest assured that we are in continued dialogue with Calor to maintain deliveries wherever possible and are also exploring gas bottle deliveries with alternative suppliers. Thank you for your understanding.

Read Calor Statement

Elie and St Andrews Holiday Parks
To order gas, please phone your park reception (please note likely delays as detailed above).

St Monans Holiday Park
To order gas, please phone Gray & Pringle on 01333 310 508 (please note likely delays as detailed above).

Holidays General

Holidays for 2021 are now available to book online. 

With our Abbeyford Assure Refund Guarantee you can book your 2021 holiday with complete confidence knowing that, for whatever reason, you can cancel your holiday for free up to 48 hours before you arrive.

You may cancel your holiday at any time up to 48 hours before 4pm (or 12 noon for tourers and tents) on your arrival date and receive a full refund. Alternatively, you can move your holiday to earlier/later in the season and pay any difference. Cancellation notice will be taken on the date and time that it is received by us in writing (please email the relevant holiday park).

See full terms and conditions for Holidays on the footer below.

For your health and wellbeing, we are now operating Contactless Check-in for all holiday guests. Before you arrive, please take time to familiarise yourself with our new contactless check-in process by following the links on your e-booking confirmation sent to your email address at the time of booking. Your e-booking confirmation also details your key code (required for most holidays). Please also check junk, clutter and spam folders.

You can also find Contactless Check-in details for holiday parks on these links:

Elie Holiday Park

St Andrews Holiday Park

St Monans Holiday Park

Cottages, lodges and holiday homes

Your accommodation will be ready from 4pm on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities^.

Touring and tent pitches

Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am. 

^Where applicable.

Holiday prices include VAT at the prevailing rate. The temporary reduction in VAT to 5% has been implemented to primarily support those businesses particularly impacted by the Coronavirus pandemic within the Leisure, Tourism and Hospitality sectors. This support is vital to businesses like Abbeyford Leisure and as a result, the reduction will not be passed on to customers.

Lodge, Holiday Home & Cottage Holidays

Our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo are open.

Q. I have a 2021 holiday booked, will my holiday go ahead?

Your holiday is scheduled to go ahead.* 

Health & Wellbeing

Your health and wellbeing remains our top priority and therefore we ask that everyone visiting the parks observes the latest Government guidance in relation to social distancing.

Our reception teams are available daily on reduced hours between 10am - 4pm via the phone or email

We very much look forward to welcoming you on holiday. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Subject to change at short notice upon Scottish Government/UK Government advice. 

Touring Caravan & Tent Holidays

Our Elie, St Andrews and St Monans Holiday Parks are open. 

Q. I have a 2021 holiday booked, will my holiday go ahead?

Your holiday is scheduled to go ahead.* 

Our washblocks are open. Please avoid using the facilities at busy times and observe social distancing measures. 

Some washblocks require a key or key code access. Please see your e-booking confirmation for details of this and Contactless Check-in

Health & Wellbeing

Your health and wellbeing remains our top priority and therefore we ask that when we do re-open, everyone visiting the parks observes the latest Government guidance in relation to social distancing.

Our reception teams are available daily on reduced hours between 10am - 4pm via the phone or email

We very much look forward to welcoming you on holiday. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Subject to change at short notice upon Scottish Government/UK Government advice.

Our washblocks are open. Please avoid using the facilities at busy times and observe social distancing measures. 

Some washblocks require a key or key code access. Please see your e-booking confirmation for details of this and Contactless Check-in. 

We politely request that all tourer and tent guests observe our barbecue guidelines when on-park. Please click here for details. Lodge and holiday home guests are not permitted to use barbecues.

Restaurants, Bars, Café and Takeaway

Further to the recent Scottish Government update and in line with the latest Coronavirus restrictions, our bars and restaurants are open for ‘sit-in meals’ and alcoholic beverages (and the café at Elie Holiday Park for takeaways).  

New-for-2021 we're delighted to introduce the Abbeyford Leisure App at St Andrews Holiday Park which means that you can order food from the comfort of your restaurant table in The Braes. Simply search and download 'Abbeyford Leisure' from your App Store or scan the QR code on your table menu when you arrive in The Braes.

St Andrews Holiday Park

The Braes Bar & Restaurant (Sit-in)

  • Daily 9am - 10pm (last orders 8pm for food, 10pm for alcohol)*
  • Breakfast, Light Bites, Lunch & Dinner, Bar
  • Order via the new Abbeyford Leisure App 

Papa John's Pizza (Takeaway only)

  • Daily 11am - 11pm
  • Free delivery to your holiday home** or collect
  • Order via the Papa John's App


Elie Holiday Park

The Kincraig View Restaurant & Ruddons Restaurant (Sit-in)

  • Daily 12 noon - 10pm (last orders 8pm for food, 10pm for alcohol)*
  • Light Bites, Lunch & Dinner, Bar
  • Pre-booking is advised for Friday and Saturday evenings - please call 01333 331 166


The Mirador Café (Takeaway only)

  • Daily 9am - 8pm (9pm on Fri/Sat)
  • Takeaway breakfast, home baking, lunch, fish 'n' chip shop favourites
  • Barista coffee, cold drinks and bottled beers


Look out for the new Abbeyford Leisure App coming soon to Elie Holiday Park.

*In line with Scottish Government guidance, please vacate your table within 2 hours and by 10pm. 
**Minimum order value for delivery is £14.99.

Yes, you can watch the Euros in Ruddons Bar & Restaurant at Elie Holiday Park and in The Braes Bar & Restaurant at St Andrews Holiday Park. There is no live entertainment scheduled at this time.

Games Rooms & Play Parks

The Robinson Crusoe Adventure Park at Elie and Play Park at St Andrews are open.

The games rooms are currently closed.

Dogs

Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.

Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £30 per holiday, per dog applies. Please see booking terms & conditions.

Well behaved dogs are welcome in our Kincraig View Restaurant at Elie Holiday Park and at The Braes Bar & Restaurant at St Andrews Holiday Park.

We're Good To Go!

We're Good To GoWe’re Good To Go” is the official UK mark to signal that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.