Frequently Asked Questions

Coronavirus

The health and wellbeing of our holiday home owners, guests and employees is our top priority and we are closely monitoring the latest Government advice and situation relating to Coronavirus.

We understand that these are uncertain times and in a bid to answer as many questions as possible, have provided the FAQs below. 

Please see the section most relevant to you below.

Contact Reception

Further to the latest Government restrictions our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo will remain closed until further notice – please do not travel to the holiday parks.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email – your patience is appreciated.

Test and Protect (Track and Trace)^

As part of Government guidance, we require that you email your park with the following details every time either you, your family, friends or guests visit the park or your holiday home:

  • Your pitch number
  • Name and contact details of each occupant
  • Arrival date


Please also email your park once you have departed.

Park email addresses:


Thank you and we look forward to seeing you soon.

^This data is for Test and Protect (Track and Trace) purposes only and will not be used for marketing communications.

Owners

We appreciate your continued understanding and patience during this difficult time and look forward to welcoming you back to your holiday home and holiday park soon. 

Re-opening Soon
The good news is that The Scottish Government has now provided an indicative re-opening date of Monday 26th April for accommodation. This means that from this date, single households (or bubbles) from within mainland Scotland can stay overnight in their holiday home in Scotland. For owners that reside outside of mainland Scotland, we await further clarification from the Scottish Government.

Pitch Fee Rebate
In line with clause 22.12 of the Terms & Conditions of Ownership & Park Rules, a credit will be allocated to your account*. We will then issue an up-to-date statement to you (via post) detailing the reduced balance of your second pitch fee instalment which, as previosuly advised, will need to be paid by 30th April 2021.

If you have already paid your pitch fees in full, the credit will be attributed to your 2022 pitch fee.

Park Maintenance
Please rest assured that we continue to conduct regular Park inspections in addition to maintaining the upkeep of the Parks ready for your return.

Bars, Restaurants, Café
More details about the operation and opening hours of our bars, restaurants and café will be detailed in due course.

Health & Wellbeing
Your health and wellbeing remains our top priority and therefore we ask that when we do re-open, everyone visiting the parks observes the latest Government guidance in relation to social distancing.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email

We very much look forward to welcoming you back soon. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Applicable to owners that are up-to-date with pitch fee payments.

If you’re an owner that resides within mainland Scotland you are permitted to visit your holiday home for maintenance purposes from Friday 16th April. As the holiday parks are still closed until Monday 26th April, we do require that you call your park reception ahead of your visit so that access can be arranged (where required). Our reception teams are available 10am – 4pm (Mon – Fri) via the phone or email. These essential holiday home visits can be made between Monday and Friday from 10am, but please ensure that you vacate the park by 3pm and do not stay overnight.

When you first arrive back at your park, it is essential that you run the water through all taps (hot and cold taps) and showers before use for at least 5 minutes to flush through the water supply in your holiday home. In addition, close all toilet lids and flush. Doing this will draw treated water through the water system to sanitise the pipes in your home. Please do not use bleach or a chlorine based product to clean showerheads as this will counter act against the water treatment.

Preparing your holiday home - video

Please do not sublet your holiday home until you have done this and have adequately prepared your holiday home for guests.

Elie and St Andrews Holiday Parks
To order gas, please phone your park reception by 1.30pm for same day delivery. Requests received after 1.30pm will be delivered the next day.

St Monans Holiday Park
To order gas, please phone Gray & Pringle on 01333 310 508 by 11am for same day delivery. Requests received after 11am will be delivered the next day (closed Sundays).

Seasonal Tourers

We appreciate your continued understanding and patience during this difficult time and look forward to welcoming you back to your holiday park soon.

Re-opening Soon
The good news is that The Scottish Government has now provided an indicative re-opening date of Monday 26th April* for accommodation. At present, however, the Government has yet to provide clarity on whether 'accommodation' extends to touring caravans and if washblocks can re-open on this date too. We will update these FAQs as soon as this is confirmed.

If touring caravans are included, this will mean that from Monday 26th April, single households (or bubbles) from within mainland Scotland can stay overnight in their caravan in Scotland. 

Pitch Fee Rebate
In line with our previously communicated Peace of Mind Refund Guarantee, we will issue a pro-rata refund to you equal to the number of days that you have been unable to use your caravan. To receive this refund, please contact your park reception team after Monday 12th April.

Park Maintenance
Please rest assured that we continue to conduct regular Park inspections in addition to maintaining the upkeep of the Parks ready for your return.

Bars, Restaurants, Café
More details about the operation and opening hours of our bars, restaurants and café will be detailed in due course.

Health & Wellbeing
Your health and wellbeing remains our top priority and therefore we ask that when we do re-open, everyone visiting the parks observes the latest Government guidance in relation to social distancing.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email

We very much look forward to welcoming you back soon. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Subject to change at short notice upon Scottish Government/UK Government advice.

Holidays General

Holidays for 2021 are now available to book online. 

With our Abbeyford Assure Refund Guarantee you can book your 2021 holiday with complete confidence knowing that, for whatever reason, you can cancel your holiday for free up to 48 hours before you arrive.

You may cancel your holiday at any time up to 48 hours before 4pm (or 12 noon for tourers and tents) on your arrival date and receive a full refund. Alternatively, you can move your holiday to earlier/later in the season and pay any difference. Cancellation notice will be taken on the date and time that it is received by us in writing (please email the relevant holiday park).

See full terms and conditions for Holidays on the footer below.

For your health and wellbeing, we are now operating Contactless Check-in for all holiday guests. Before you arrive, please take time to familiarise yourself with our new contactless check-in process by following the links on your e-booking confirmation sent to your email address. Please also check junk, clutter and spam folders.

Cottages, lodges and holiday homes

Your accommodation will be ready from 4pm on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities^.

Touring and tent pitches

Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am. 

^Where applicable.

Holiday prices include VAT at the prevailing rate. The temporary reduction in VAT to 5% has been implemented to primarily support those businesses particularly impacted by the Coronavirus pandemic within the Leisure, Tourism and Hospitality sectors. This support is vital to businesses like Abbeyford Leisure and as a result, the reduction will not be passed on to customers.

Lodge, Holiday Home & Cottage Holidays

Further to the latest announcement from the Scottish Government, we're delighted to confirm that our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo have an indicative re-opening date of Monday 26th April.*

Q. I am booked to arrive between Friday 19th March and Friday 23rd April, what does this mean for me?

With our Abbeyford Assure Refund Guarantee you have complete flexibility and can either:

  • Change your holiday dates to later in 2021**.
  • Cancel your holiday for a 100% refund (please allow up to 28 days from the start date of your holiday to receive this).

Please email your intentions to park reception asap and include your booking reference.

Bars, Restaurants, Café

More details about the operation and opening hours of our bars, restaurants and café will be detailed in due course.

Health & Wellbeing
Your health and wellbeing remains our top priority and therefore we ask that when we do re-open, everyone visiting the parks observes the latest Government guidance in relation to social distancing.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email

We very much look forward to welcoming you on holiday. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Subject to change at short notice upon Scottish Government/UK Government advice. **Subject to availability. If you choose to move your booking to a more expensive holiday you will need to pay for any difference in price due. If you choose to move your booking to a lower cost holiday we will refund the difference. Please contact park reception.

Further to the latest announcement from the Scottish Government, we're delighted to confirm that our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo have an indicative re-opening date of Monday 26th April.*

Q. I have booked a holiday and am due to arrive on, or after Monday 26th April, what does this mean for me?

Your holiday is scheduled to go ahead.* From Monday 26th April, single households (or bubbles) from within mainland Scotland can stay overnight in holiday accommodation in Scotland. For guests that reside outside of mainland Scotland, we await further clarification from the Scottish Government.

Bars, Restaurants, Café
More details about the operation and opening hours of our bars, restaurants and café will be detailed in due course.

Health & Wellbeing
Your health and wellbeing remains our top priority and therefore we ask that when we do re-open, everyone visiting the parks observes the latest Government guidance in relation to social distancing.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email

We very much look forward to welcoming you on holiday. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Subject to change at short notice upon Scottish Government/UK Government advice. 

Touring Caravan & Tent Holidays

Further to the latest announcement from the Scottish Government, we're delighted to confirm that our Elie, St Andrews and St Monans Holiday Parks have an indicative re-opening date of Monday 26th April.*

Q. I am booked to arrive between Friday 19th March and Sunday 25th April, what does this mean for me?

With our Abbeyford Assure Refund Guarantee you have complete flexibility and can either:

  • Change your holiday dates to later in 2021**.
  • Cancel your holiday for a 100% refund (please allow up to 28 days from the start date of your holiday to receive this).

Please email your intentions to park reception asap and include your booking reference.

Bars, Restaurants, Café

More details about the operation and opening hours of our bars, restaurants and café will be detailed in due course.

Health & Wellbeing
Your health and wellbeing remains our top priority and therefore we ask that when we do re-open, everyone visiting the parks observes the latest Government guidance in relation to social distancing.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email

We very much look forward to welcoming you on holiday. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Subject to change at short notice upon Scottish Government/UK Government advice. **Subject to availability. If you choose to move your booking to a more expensive holiday you will need to pay for any difference in price due. If you choose to move your booking to a lower cost holiday we will refund the difference. Please contact park reception.

Further to the latest announcement from the Scottish Government, we're delighted to confirm that our Elie, St Andrews and St Monans Holiday Parks have an indicative re-opening date of Monday 26th April.*

Q. I have booked a holiday and am due to arrive on, or after Monday 26th April, what does this mean for me?

Your holiday is likely to go ahead.* At present, however, the Government has yet to provide clarity on whether 'accommodation' extends to touring caravans, motorhomes, tents etc and if washblocks can re-open on this date too. We will update these FAQs as soon as this is confirmed.

If touring caravans, motorhomes, tents etc are included, this will mean that from Monday 26th April, single households (or bubbles) from within mainland Scotland can stay overnight in their accommodation in Scotland. For guests that reside outside of mainland Scotland, we await further clarification from the Scottish Government.

Bars, Restaurants, Café
More details about the operation and opening hours of our bars, restaurants and café will be detailed in due course.

Health & Wellbeing
Your health and wellbeing remains our top priority and therefore we ask that when we do re-open, everyone visiting the parks observes the latest Government guidance in relation to social distancing.

We very much look forward to welcoming you on holiday. In the meantime, please do keep a look out on our Facebook page and these FAQs for the latest updates.

*Subject to change at short notice upon Scottish Government/UK Government advice.

The Scottish Government has now provided an indicative re-opening date of Monday 26th April for 'accommodation'. At present, however, the Government has yet to provide clarity on whether 'accommodation' extends to touring caravans and if washblocks can re-open on this date too. We will update our web FAQs as soon as this is confirmed.

Please see your e-booking confirmation for details of Contactless Check-in and key code access (where required). Please observe the latest social distancing measures when using the washblock.

We politely request that all tourer and tent guests observe our barbecue guidelines when on-park. Please click here for details. Lodge and holiday home guests are not permitted to use barbecues.

Restaurants, Bars, Café and Takeaway

Further to the latest Government restrictions our Elie, St Andrews and St Monans Holiday Parks and Cottages in Lower Largo will remain closed until an indicative re-opening date of Monday 26th April – please do not travel to the holiday parks.

Our reception teams are available on reduced hours between 10am - 4pm (Mon - Fri) via the phone or email – your patience is appreciated.

Our café, bars and restaurants are now closed until the 2021 season begins. The Papa John's Pizza takeaway at St Andrews Holiday Park remains open.

Papa John's Pizza (St Andrews Holiday Park)

• Open 7 days a week
• 11am - 11pm
Collections and deliveries

Dogs

Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.

Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £30 per holiday, per dog applies. Please see booking terms & conditions.

We're Good To Go!

We're Good To GoWe’re Good To Go” is the official UK mark to signal that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.