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Happy family on beach on a sunny day
Happy family on beach on a sunny day

FAQs

Welcome to our FAQs page

Contact Reception

  • Park receptions are open daily* 9am - 5pm.

    Elie Holiday Park
    01333 330 283
    [email protected]

    St Andrews Holiday Park
    01334 474 250
    [email protected]

    St Monans Holiday Park*
    01333 730 778
    [email protected]

    *reception open for telephone calls only on Wed/Thu.

Owners

  • Read and download the latest version of our Owner's Guide.

  • Our Elie, St Andrews and St Monans Holiday Parks open at 9am on 1st March and close at 4pm on 30th November for owners.

  • Upgrading your holiday home is an exciting time and you'll no doubt have lots of questions. This short, informative video will help answer those questions and will explain what you can expect to happen at each stage.

     

  • Please remember to arrange the winterisation (drain down) of your holiday home. If you have not already been contacted by one of our approved plumbing contractors detailed below, we advise that you make contact as soon as possible to secure your winterisation dates: 

    Please ensure that park reception have a key on file for contractor access.

    In general, contractors will winterise your holiday home on, or just after your leaving date, and will reconnect the water system and conduct a test for your return date in the new season. This will ensure that the water is drained from all of the pipes and that the appropriate level of antifreeze is used in the central heating system to protect from the frost.

    We do not recommend carrying out the drain down procedure yourself as you will be responsible for any burst water pipes, damages to your boiler and any subsequent related damages. Any damages caused by self winterisation could invalidate your Landlord’s Gas Safety Inspection Certificate and any outstanding warranty.

    Further advice can be found within our Owner's Guide.

Holidays General

  • Before you arrive, please take time to familiarise yourself with our contactless check-in process by following the links on your e-booking confirmation sent to your email address at the time of booking. Your e-booking confirmation also details your key code (required for most holidays). Please also check junk, clutter and spam folders.

    You can also find Contactless Check-in details for holiday parks on these links:

    Elie Holiday Park

    St Andrews Holiday Park

    St Monans Holiday Park

  • Cottages, lodges and holiday homes

    Your accommodation will be ready from 4pm on your arrival day (or from 1pm if early check-in has been purchased). All guests are more than welcome to arrive earlier to enjoy the on-park facilities^. At the end of your holiday, please vacate by 10am prompt. Leave your accommodation as clean and tidy as possible and remove all rubbish and recycling to nearby bins. The key should be left on the kitchen table.

    Touring and tent pitches

    Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am. 

    ^Where applicable.

  • You can cancel your holiday and receive a full refund up to 30 days before your arrival. Please see our Terms and Conditions. Holidays cancelled less than 29 days are not eligible for a refund, so we do advise that you have adequate insurance cover in place to give you extra peace of mind. 

    We've teamed up specialist broker Global Travel Insurance Services Ltd to offer you low cost holiday cancellation insurance based on the value of your holiday booking.

    View insurance cover

    Request a quote today

    Abbeyford Caravan Company (Scotland) Ltd is an Introducer Appointed Representative of Global Travel Insurance Services Ltd who is authorised and regulated by the Financial Conduct Authority (firm reference 305686) being permitted to advise and arrange general insurance contracts. Our status can be checked on the Financial Conduct Authority Register by visiting www.fca.org.uk or calling 0845 606 9966.

Touring Caravan & Tent Holidays

  • Some washrooms require a key or key code access. Please see your e-booking confirmation for details of this and Contactless Check-in

  • We politely request that all tourer and tent guests observe our barbecue guidelines when on-park. Lodge and holiday home guests are not permitted to use barbecues.

Restaurants, Bars, Café and Takeaway

Dogs

  • Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.

    Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at ElieSt Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £35 per holiday, per dog applies. Please see booking terms & conditions.

    Well behaved dogs are welcome in our bars, café and restaurants.

Share your adventures

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Guests enjoying the giant deckchair at Elie Holiday Park
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Happy brown dog running on the beach
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Summer 80s party at Elie Holiday Park
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Free Papa Johns tasters at St Andrews Holiday Park
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Children enjoying rock pool safari
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Shell Bay heart
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Award-winning holiday parks

Book with confidence knowing that we've been creating smiles for over 70 years.

Premier Park 2023

Elie Holiday Park - independently assessed as one of the finest campsites in the UK

Tripadvisor Travellers' Choice

Recognised for consistently receiving excellent reviews

Scottish Outdoor & Leisure Awards

Four times a finalist - One time runner up

David Bellamy Bee Friendly Award

Honey bee friendly holiday parks

VisitScotland

Our holiday parks have been quality assured by VisitScotland