FAQs
Welcome to our FAQs page
Contact Reception
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Elie Holiday Park
Daily: 9am - 5pm (until 6pm on Mon & Fri)
01333 330 283
[email protected]St Andrews Holiday Park
Mon - Fri, 9am - 5pm
01334 474 250
[email protected]St Monans Holiday Park
Mon & Fri: 9am - 5pm
01333 730 778
[email protected]
Owners
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Our Elie, St Andrews and St Monans Holiday Parks re-open at 9am on 1st March and close at 4pm on 30th November for owners.
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We are currently experiencing delays in the delivery of gas bottles from our key supplier, Calor Gas, which, unfortunately is out of our control. This national problem is affecting all UK gas bottle suppliers (not just Calor), business customers such as holiday parks and ultimately owners of holiday home caravans. As such - and as Calor are unable to meet our normal demand - we politely request that you only place an order with reception when your holiday home is running on the last bottle of gas. To best manage demand on our parks, we reserve the right not to deliver gas if a holiday home has more than one full bottle. We do also ask that all owners minimise gas use during this challenging time. Please rest assured that we are in continued dialogue with Calor to maintain deliveries wherever possible and are also exploring gas bottle deliveries with alternative suppliers. Thank you for your understanding.
Elie and St Andrews Holiday Parks
To order gas, please phone your park reception (please note likely delays as detailed above).St Monans Holiday Park
To order gas, please phone Gray & Pringle on 01333 310 508 (please note likely delays as detailed above). -
Upgrading your holiday home is an exciting time and you'll no doubt have lots of questions. This short, informative video will help answer those questions and will explain what you can expect to happen at each stage.
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Read and download the latest version of our Owner's Guide.
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Please remember to arrange the winterisation (drain down) of your holiday home. If you have not already been contacted by one of our approved plumbing contractors detailed below, we advise that you make contact as soon as possible to secure your winterisation dates:
- Dave McQueen – [email protected]
- Kevin Cannon – [email protected]
- James Aird – [email protected]
- Angus Caravans – [email protected] (St Andrews Holiday Park only)
Please ensure that park reception have a key on file for contractor access.
In general, contractors will winterise your holiday home on, or just after your leaving date, and will reconnect the water system and conduct a test for your return date in the new season. This will ensure that the water is drained from all of the pipes and that the appropriate level of antifreeze is used in the central heating system to protect from the frost.
We do not recommend carrying out the drain down procedure yourself as you will be responsible for any burst water pipes, damages to your boiler and any subsequent related damages. Any damages caused by self winterisation could invalidate your Landlord’s Gas Safety Inspection Certificate and any outstanding warranty.
Further advice can be found within our Owner's Guide.
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We’re aware that some of the park grounds are not looking at their best just now. This is as a result of essential servicing works to holiday homes which was completed over the winter. Although the areas have been seeded with grass, the recent cold weather followed by heavy rains means grass will take a little time to grow. We look forward to some warmer, sunnier weather which will help with this. We appreciate your patience and continue to monitor the condition of the grounds.
Holidays General
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Before you arrive, please take time to familiarise yourself with our contactless check-in process by following the links on your e-booking confirmation sent to your email address at the time of booking. Your e-booking confirmation also details your key code (required for most holidays). Please also check junk, clutter and spam folders.
You can also find Contactless Check-in details for holiday parks on these links:
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Cottages, lodges and holiday homes
Your accommodation will be ready from 4pm on your arrival day (or from 1pm if early check-in has been purchased). All guests are more than welcome to arrive earlier to enjoy the on-park facilities^.
Touring and tent pitches
Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am.
^Where applicable.
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You can cancel your holiday and receive a full refund up to 30 days before your arrival. Please see our Terms and Conditions. Holidays cancelled less than 29 days are not eligible for a refund, so we do advise that you have adequate insurance cover in place to give you extra peace of mind.
We've teamed up specialist broker Global Travel Insurance Services Ltd to offer you low cost holiday cancellation insurance based on the value of your holiday booking.
Abbeyford Caravan Company (Scotland) Ltd is an Introducer Appointed Representative of Global Travel Insurance Services Ltd who is authorised and regulated by the Financial Conduct Authority (firm reference 305686) being permitted to advise and arrange general insurance contracts. Our status can be checked on the Financial Conduct Authority Register by visiting www.fca.org.uk or calling 0845 606 9966.
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We don’t currently have a confirmed release date for these. Details will be available on the website nearer the time, so please check back here for the latest updates.
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We’re aware that some of the park grounds are not looking at their best just now. This is as a result of essential servicing works to holiday homes which was completed over the winter. Although the areas have been seeded with grass, the recent cold weather followed by heavy rains means grass will take a little time to grow. We look forward to some warmer, sunnier weather which will help with this. We appreciate your patience and continue to monitor the condition of the grounds.
Touring Caravan & Tent Holidays
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Some washblocks require a key or key code access. Please see your e-booking confirmation for details of this and Contactless Check-in.
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We politely request that all tourer and tent guests observe our barbecue guidelines when on-park. Lodge and holiday home guests are not permitted to use barbecues.
Restaurants, Bars, Café and Takeaway
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St Andrews Holiday Park
- Fri & Sat: 9am - midnight
(Food served until 8pm) - Sun, Mon, Tue & Thu: 9am - 10pm
(Food served until 8pm) - Wed: 9am - 10pm
(Sandwiches & paninis served all day, plus on Wednesdays you can order pizzas from the Papa John's store and eat them in The Braes)
Papa John's Pizza (Takeaway only)
- Daily 12 noon - 10pm
- Free delivery to your holiday home* or collect
- Order via the Papa John's App (card payments only in store)
*Minimum order value for Papa John's Pizza delivery is £14.99.
Elie Holiday Park
- Fri & Sat: 11am - 1am
- Sun: 12pm - 11pm
- Mon to Thu: 11am - 11pm
- Fri & Sat: 9am - 10pm
- Sun, Mon, Tue & Thu: 9am - 8pm
- Wed: 9am - 8pm^
^Limited menu of sandwiches, paninis, cakes, drinks and ice cream available on Wednesdays.
- Thu to Tue: 9am - 11.15am, 12pm - 3.45pm, 4.30pm - 8pm
- Wed: Closed, The Mirador Café is open daily
- Fri & Sat: 9am - midnight
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Sky Sports | BT Sport | Premier Sports
You can watch big screen sport in Ruddons Bar at Elie Holiday Park and in The Braes Bar & Restaurant at St Andrews Holiday Park. There is weekend entertainment at Elie and St Andrews Holiday Parks.
Dogs
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Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.
Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £35 per holiday, per dog applies. Please see booking terms & conditions.
Well behaved dogs are welcome in our bars, café and restaurants.
