Welcome to our FAQs page
Our Elie, St Andrews and St Monans Holiday Parks open at 9am on 1st March and close at 4pm on 30th November for owners.
Upgrading your holiday home is an exciting time and you'll no doubt have lots of questions. This short, informative video will help answer those questions and will explain what you can expect to happen at each stage.
Please remember to arrange the winterisation (drain down) of your holiday home. If you have not already been contacted by one of our approved plumbing contractors detailed below, we advise that you make contact as soon as possible to secure your winterisation dates:
- Dave McQueen – [email protected]
- Kevin Cannon – [email protected]
- James Aird – [email protected]
- Angus Caravans – [email protected] (St Andrews Holiday Park only)
Please ensure that park reception have a key on file for contractor access.
In general, contractors will winterise your holiday home on, or just after your leaving date, and will reconnect the water system and conduct a test for your return date in the new season. This will ensure that the water is drained from all of the pipes and that the appropriate level of antifreeze is used in the central heating system to protect from the frost.
We do not recommend carrying out the drain down procedure yourself as you will be responsible for any burst water pipes, damages to your boiler and any subsequent related damages. Any damages caused by self winterisation could invalidate your Landlord’s Gas Safety Inspection Certificate and any outstanding warranty.
Further advice can be found within our Owner's Guide.
Before you arrive, please take time to familiarise yourself with our contactless check-in process by following the links on your e-booking confirmation sent to your email address at the time of booking. Your e-booking confirmation also details your key code (required for most holidays). Please also check junk, clutter and spam folders.
You can also find Contactless Check-in details for holiday parks on these links:
Cottages, lodges and holiday homes
Your accommodation will be ready from 4pm on your arrival day (or from 1pm if early check-in has been purchased). All guests are more than welcome to arrive earlier to enjoy the on-park facilities^. At the end of your holiday, please vacate by 10am prompt. Leave your accommodation as clean and tidy as possible and remove all rubbish and recycling to nearby bins. The key should be left on the kitchen table.
Touring and tent pitches
Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am.
You can cancel your holiday and receive a full refund up to 30 days before your arrival. Please see our Terms and Conditions. Holidays cancelled less than 29 days are not eligible for a refund, so we do advise that you have adequate insurance cover in place to give you extra peace of mind.
We've teamed up specialist broker Global Travel Insurance Services Ltd to offer you low cost holiday cancellation insurance based on the value of your holiday booking.
Abbeyford Caravan Company (Scotland) Ltd is an Introducer Appointed Representative of Global Travel Insurance Services Ltd who is authorised and regulated by the Financial Conduct Authority (firm reference 305686) being permitted to advise and arrange general insurance contracts. Our status can be checked on the Financial Conduct Authority Register by visiting www.fca.org.uk or calling 0845 606 9966.
St Andrews Holiday Park
- Fri & Sat: 9am - Midnight (food served until 8pm)
- Sun to Thu: 9am - 10pm (food served until 8pm)
- Daily 12 noon - 10pm
- Free delivery to your holiday home* or collect
- Order via the Papa John's App (card payments only in store)
*Minimum order value for Papa John's Pizza delivery is £14.99.
Elie Holiday Park
- Fri & Sat: 11am - Midnight
- Sun: 12pm - 11pm
- Mon to Thu: 11am - 11pm
- Fri & Sat: 9am - 9pm
- Sun to Thu: 9am - 8pm
- Fri & Sat: 9am - 11.15am & 4.30pm - 8pm
- Sun: 12pm - 3pm
Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.
Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £35 per holiday, per dog applies. Please see booking terms & conditions.
Well behaved dogs are welcome in our bars, café and restaurants.
Elie Holiday Park - independently assessed as one of the finest campsites in the UK