Welcome to our FAQs page
The Government has issued an urgent safety notice concerning a number of gas hobs which may have been fitted into holiday caravans/lodges/touring caravans/motorhomes and residential park homes.
As of Friday 22nd September, Comfee and Swan hobs have been added to the list of affected hobs.
***Please check the manufacturer and serial number of your gas hob immediately on the websites below***
If your gas hob is on the list, the hob should not be used and you should seek urgent help to isolate it.
If you're an owner or seasonal tourer and have an affected hob, we need to know. Please contact your relevant reception on:
Elie & St Monans Holiday Parks - 01333 330 283
St Andrews Holiday Park - 01334 474 250
The customer service telephone numbers for each manufacturer are also listed on the above links.
If your gas hob has been installed by a third-party installer, please contact your installer directly for information on how to arrange a repair or replacement.
19kg gas bottle shortage
As most of you will be aware, there has been a considerable shortage of 19kg gas bottles this year.
We are doing everything we possibly can to ensure the timely delivery of supplies and are in constant contact with Calor, but the situation is becoming increasingly challenging and is affecting many holiday parks.
We have also met with our local MSP for North East Fife, Willie Rennie, who in turn has written to the UK Energy Minister and Calor directly as a matter or urgency. In addition, we have approached other suppliers to see if they can supply gas to us. We will continue to explore this option, but lead times can be long.
Calor have informed us there is a general shortage of bottles and the problem is nationwide, suffice to say, Calor are unable to deliver what we order, furthermore, this is likely to continue for some time to come.
47kg bottles more readily available
However, the supply of 47kg gas bottles appears to be more readily available – but for how long, remains unknown.
Because of the 19kg gas bottle supply issue, I am pleased to confirm that we will be opening-up the option for customers to purchase 47kg bottles instead. This will be available across the vast majority of the Park with the exception of 1-9 Eden Heights, which, due to pitch locations and steep topography makes safe delivery of larger 47kg cylinders impossible.
Should you decide to change to 47kg bottles, there are a few things that need to happen to do this safely (please see our step-by-step guide further below).
It is important to emphasise that this may be a short-term solution and the same issues we are experiencing with 19kg bottles could affect 47kg bottles too.
A Gas Safe Engineer is required to carry out the works and this involves:
- moving the regulator above the shroud of the 47kg bottle,
- ensuring that the main gas feed from the regulator to the holiday home is long enough,
- changing the set-up from a 4-way to 2-way regulator (where applicable) and testing.
If you decide to change to 47kg bottles and have a 19kg on order, please keep the bottle on order until your set-up has been changed. At this point you can call reception, cancel the bottle and receive a refund for the cost of the bottle.
Should you have any questions, please feel free to call reception on 01334 474 250 who will be more than happy to assist you further.
Procedure for switching to 47kg gas bottles
If you'd like to switch to 47kg gas bottles, please follow steps 1 and 2:
- Call reception on 01334 474 250 and order 47kg gas bottles (£107 each). Gas bottles will be tagged and safely stored in the gas compound. Should the bottles be out of stock, you can still order them and we will contact you when they arrive on-park.
- Email an approved gas contractor (see below) to arrange changeover from your 19kg bottles to 2 x 47kg bottles. They will confirm a cost with you and this should be in region of £120 including vat.
- We will modify your wooden gas post to accommodate 47kg bottles (free of charge).
- The approved gas contractor will inform reception when they intend to change bottles over.
- We will deliver 47kg bottles to your pitch and will remove the 19kg bottles on the date given to us by the approved gas contractor.
- The approved gas contractor will connect your 47kg bottles and conduct the necessary safety checks and issue a gas safety certificate.
We are currently experiencing delays in the delivery of gas bottles from our key supplier, Calor Gas, which, unfortunately is out of our control. This national problem is affecting all UK gas bottle suppliers (not just Calor), business customers such as holiday parks and ultimately owners of holiday home caravans. As such - and as Calor are unable to meet our normal demand - we politely request that you only place an order with reception when your holiday home is running on the last bottle of gas. To best manage demand on our parks, we reserve the right not to deliver gas if a holiday home has more than one full bottle. We do also ask that all owners minimise gas use during this challenging time. Please rest assured that we are in continued dialogue with Calor to maintain deliveries wherever possible and are also exploring gas bottle deliveries with alternative suppliers. Thank you for your understanding.
Elie and St Andrews Holiday Parks
To order gas, please phone your park reception (please note likely delays as detailed above).
St Monans Holiday Park
To order gas, please phone Gray & Pringle on 01333 310 508 (please note likely delays as detailed above).
Our Elie, St Andrews and St Monans Holiday Parks re-open at 9am on 1st March and close at 4pm on 30th November for owners.
Upgrading your holiday home is an exciting time and you'll no doubt have lots of questions. This short, informative video will help answer those questions and will explain what you can expect to happen at each stage.
Read and download the latest version of our Owner's Guide.
Please remember to arrange the winterisation (drain down) of your holiday home. If you have not already been contacted by one of our approved plumbing contractors detailed below, we advise that you make contact as soon as possible to secure your winterisation dates:
- Dave McQueen – [email protected]
- Kevin Cannon – [email protected]
- James Aird – [email protected]
- Angus Caravans – [email protected] (St Andrews Holiday Park only)
Please ensure that park reception have a key on file for contractor access.
In general, contractors will winterise your holiday home on, or just after your leaving date, and will reconnect the water system and conduct a test for your return date in the new season. This will ensure that the water is drained from all of the pipes and that the appropriate level of antifreeze is used in the central heating system to protect from the frost.
We do not recommend carrying out the drain down procedure yourself as you will be responsible for any burst water pipes, damages to your boiler and any subsequent related damages. Any damages caused by self winterisation could invalidate your Landlord’s Gas Safety Inspection Certificate and any outstanding warranty.
Further advice can be found within our Owner's Guide.
Before you arrive, please take time to familiarise yourself with our contactless check-in process by following the links on your e-booking confirmation sent to your email address at the time of booking. Your e-booking confirmation also details your key code (required for most holidays). Please also check junk, clutter and spam folders.
You can also find Contactless Check-in details for holiday parks on these links:
Cottages, lodges and holiday homes
Your accommodation will be ready from 4pm on your arrival day (or from 1pm if early check-in has been purchased). All guests are more than welcome to arrive earlier to enjoy the on-park facilities^.
Touring and tent pitches
Your pitch will be ready from 12noon on your arrival day, but you are more than welcome to arrive earlier to enjoy the on-park facilities. On the day of your departure we ask that you to vacate your pitch by 11am.
You can cancel your holiday and receive a full refund up to 30 days before your arrival. Please see our Terms and Conditions. Holidays cancelled less than 29 days are not eligible for a refund, so we do advise that you have adequate insurance cover in place to give you extra peace of mind.
We've teamed up specialist broker Global Travel Insurance Services Ltd to offer you low cost holiday cancellation insurance based on the value of your holiday booking.
Abbeyford Caravan Company (Scotland) Ltd is an Introducer Appointed Representative of Global Travel Insurance Services Ltd who is authorised and regulated by the Financial Conduct Authority (firm reference 305686) being permitted to advise and arrange general insurance contracts. Our status can be checked on the Financial Conduct Authority Register by visiting www.fca.org.uk or calling 0845 606 9966.
Our 2024 holidays are scheduled to be released around November 2023. Sign-up to receive our e-newsletter and we'll send you an email when bookings are open.
St Andrews Holiday Park
- Fri & Sat: 9am - midnight
(Food served until 8pm)
- Sun - Thu: 9am - 10pm
(Food served until 8pm)
- Daily 12 noon - 10pm
- Free delivery to your holiday home* or collect
- Order via the Papa John's App (card payments only in store)
*Minimum order value for Papa John's Pizza delivery is £14.99.
Elie Holiday Park
- Fri & Sat: 11am - 1am
- Sun: 12pm - 11pm
- Mon to Thu: 11am - 11pm
- Fri & Sat: 9am - 10pm
- Sun to Thu: 9am - 9pm
- Thu to Tue: 9am - 11.15am, 12pm - 3.45pm, 4.30pm - 9pm (last orders 8.45pm)
- Fri & Sat: 9am - midnight
Owners of holiday home caravans, tourers and tents are welcome to bring well behaved dogs at no extra charge. We ask that you keep your dog on a lead and limit the number of dogs to three.
Up to two dogs are welcome to accompany you in our selected 'dog-friendly' holiday homes at Elie, St Andrews and St Monans Holiday Parks and at the Robinson Crusoe Retreat Cottages in Lower Largo. A supplement of £35 per holiday, per dog applies. Please see booking terms & conditions.
Well behaved dogs are welcome in our bars, café and restaurants.